In some cases, it may be necessary to disable a license. it means this license becomes invalid for good.
Disabling a license is irreversible. Do not disable a license unless we ask you to do so.
If we ask you to disable your license follow these instructions:
- Open a new email in your email client, please do it now, not later.
- In the drop-down main-menu select License > Disable license.
- Carefully read the warning dialog and confirm with Yes.
- In the next dialog enter DISABLE and confirm your input with Ok.
- Next comes a dialog with your confirmation code. This code is already copied into your clipboard.
In your email window, press Ctrl+V to insert the confirmation code in the email. As you can not repeat this step, please paste your confirmation code in the email now.
- Please send us the email with the confirmation code.