Known issues

Magic Utilities Version 3 has been released to the public in August 2018. In general, everything works as expected. There are still a few hiccups which are listed below.

Please report your issues using the Send feedback button in the application.
Your feedback helps us to fix these problems.

Since version 3,0.5.0 there can be a drift / misplacement of your mouse pointer when you lift the finger.

It has been fixed in version 3.0.6.1. If you have this issue, do a manual update.

In some cases the trackpad scrolling speed was very slow or too high after a reboot or power cycling the Bluetooth radio. The issue is linked to the smooth scrolling initialization.

It has been in version 3.0.6.1. If you are affected do a manual update.

Click here for more details.

For reasons we don't know yet, Windows can drop the Bluetooth connection and then pairs the device again and drops the connection and pairs again, and so on...

We have only two reports so far. What helps is to:

  • power off the mouse or trackpad,
  • power on again and
  • click to reconnect to Bluetooth.

Driver error - Code 37 after computer restart

A few users reporting that after every computer restart they get a Driver error - Code 37
on Windows 10 - April 2018 Update (Build 17134 - Version 1803) or higher.

Permanent solution (not official yet):

  • Upcoming version 3.0.6.5 will have a permanent fix for this issue.
    Contact us to get access to the beta release.

Possible solution:

  • Update the Magic Utilities manually to version 3.0.6.4 or higher.
  • Open Windows Settings > Devices > Bluetooth & other devices.
  • Scroll down and enable Show notifications to connect using Swift Pair.
    (see screenshot below).
  • Next time you restart your computer do a so called cold start:
    Shut the computer completely down and turn off the power.

In version 3.0.6.3 the suggest Device restart might not work in all cases.

Manually pressing the button above the device image should always work.

This has been fixed in version 3.0.6.4.

In Windows 10, sometimes your device is paired, but it doesn't work,
no matter if you have installed the Magic Utilities or not: Another Windows bug!

In Windows > Devices make sure your device is listed in the Mouse, keyboard & pen section. If it's listed in the Other devices section it won't work.

Here is what did help:

  • Delete your device from Other devices and wait a bit.
  • Disable the Bluetooth radio
  • Enable the Bluetooth radio again.
  • Pair your device again.
  • Double-check if it's now appearing in the Mouse, keyboard & pen section.

CriticalDriverError

Some users reported a Critical Driver Error after the auto update to version 3.0.5.5. 

The error means, that the previous driver is still loaded so the app can't talk to the device.

  • Try to restart your computer.

If this does not help:

  • Uninstall the Magic Utilities
  • Restart your computer
  • Install the the latest version of Magic Utilities again
    (there is no need to downgrade to a previous version).

If connected with Bluetooth, after wake up from sleep or hibernation, you usually need to click the mouse or trackpad, or press a key on the keyboard to reconnect your device. Some users reported that it doesn't work, but so fare we can't reproduce this in order to fix it. In case your devices do not reconnect:

Toggle Bluetooth

  • In Windows Settings, turn off Bluetooth
  • Wait 5 seconds
  • Turn Bluetooth on again.
  • Now click or press your device.

Or restart your computer.

This is, of course, difficult if your input devices do not work! You can connect both Magic Keyboards and the Magic Trackpad 2 with the provided USB cable with your computer.USB connections should always work.

If Settings / Check for update on startup is active, a network error may show up each time the computer wakes up from sleep.

Disable the update check in the Settings menu to avoid the warning. Manual update checks can be performed in the Help menu.