Known issues

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Windows 10 - 2004 breaks Bluetooth

The latest Windows 10 version 2004, May 2020 update, has certainty a Bluetooth bug. On some older Apple MacBooks (up to model year 2017) Bluetooth is broken. You can use your Bluetooth device only for the amount of time you really use it, if you rest for 10 seconds, it's frozen and doesn't wake up any more.

While this was always the case in earlier Windows 10 versions, you could simply turn off Bluetooth adapter power saving to fix this problem. This is not possible any more!

Windows 10 - 2004 made changes to the power management of the Bluetooth adapter. In the Device Manager the "Power Management" tab of the Bluetooth adapter is gone, so you (or we) can't turn off power saving any more.

This change affects any Bluetooth device and occurs even without the Magic Utilities installed. We just tested a Logitech Bluetooth mouse and a Microsoft Surface Arc Mouse with the very same issue.

So far we have not found a proper solution for this issue. It might only be solved by Microsoft as the actual Bluetooth adapter drivers are part of Windows 10 and not provided by Apple BootCamp. We already reported this urgent problem to Microsoft.

However version 3.0.9.6 or higher has a workaround.

We have a few reports that a device doesn't reconnect with the Magic Utilities application after computer wake up from sleep, even the device is basically working.

The app message is: Registered but can not determine license status.

Unfortunately we can not reproduce this problem. Until we found a proper solution use this workaround:

  • Ensure you have updated to version 3.0.8.8 or higher, downloads are here.
    Version 3.0.9.3 handles computer wake up events differently and might solve the issue.
  • From the Driver menu select Reinstall device driver.
  • You can automate this task by selecting Driver > Reinstall driver on wake up.

If this doesn't help, restart your computer.

If this still doesn't help, contact us by pressing the Send feedback button in the application, so we get some diagnostic data.

Incompatible software

We have reports that some software causes issues when running together with the Magic Utilities.

We currently don't know what exactly causes these issues and still investigating the root cause.

It affects only Bluetooth connections for all Magic Mouse and Magic Trackpads models. Issues include:

  • A lagging mouse pointer.
  • Clicks don't work.
  • Disabling of other mice and touchpads.
  • Random beep sounds.

For reasons we don't know yet, Windows can drop the Bluetooth connection and then re-connects the device again and drops the connection and re-connects again, and so on...

Power cycle your device

We have only five reports so far. What helps is to:

  • power off the mouse or trackpad,
  • power on again and
  • click to re-connect to Bluetooth.

Disable the Bluetooth network connection

One user reported that disabling the Bluetooth network connection helped:

  • Open Windows Settings
  • Select Network & Internet
  • Select Change adapter options
  • Right click on Bluetooth Network Connection ...
  • From the popup menu select Disable.

 

In Windows 10, sometimes your device is paired, but it doesn't work,
no matter if you have installed the Magic Utilities or not: Another Windows bug!

In Windows > Devices make sure your device is listed in the Mouse, keyboard & pen section. If it's listed in the Other devices section it won't work.

Here is what did help:

  • Delete your device from Other devices and wait a bit.
  • Disable the Bluetooth radio
  • Enable the Bluetooth radio again.
  • Pair your device again.
  • Double-check if it's now appearing in the Mouse, keyboard & pen section.