For reasons we don't know yet, Windows can drop the Bluetooth connection and then re-connects the device again and drops the connection and re-connects again, and so on...

Power cycle your device

We have only five reports so far. What helps is to:

  • power off the mouse or trackpad,
  • power on again and
  • click to re-connect to Bluetooth.

Disable the Bluetooth network connection

One user reported that disabling the Bluetooth network connection helped:

  • Open Windows Settings
  • Select Network & Internet
  • Select Change adapter options
  • Right click on Bluetooth Network Connection ...
  • From the popup menu select Disable.