Known issues

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Surprise, all small keyboards have a hardware bug when using the fn key.

So far no one has discovered it since the fn key was only used together with the F-Keys.
Thanks to the new modifier mapping feature we know the bug exists.

Apple, do you hear us? Fix your key multiplexer! This bug exists in any small Apple keyboard since 2007.

List of key presses which do not work

  1. fn + left control + 5
  2. fn + left shift + T
  3. fn + left option + G
  4. fn + left command + B, pressing B twice drops+reconnects Bluetooth on the older keyboards.
  5. fn + right option + 5, T, G, B
  6. fn + caps lock + 5, T, G, B

If any of these combinations are pressed the keyboard raw data reports 6 overrun errors. Pressing an additional key doesn't help either.

Cases 1. - 4. have been fixed with version 3.0.7.9. 
Cases 5.+ 6. cannot be fixed as there is no way to determine which key was pressed.

On the older Apple Wireless Keyboard (with AA Batteries) the media keys get stuck when pressed together with the fn key. We will fix this bug as soon as possible.

Example

  • Press and hold fn+F12 to increases the volume.
  • If you release F12 and keep fn pressed, all is ok
  • Now also release fn : The volume goes constantly up to maximum.

Workarounds, either:

  • After releasing fn, quickly press any F key again.
  • In the Key Mapping Options box set On F1..F12 key pressed drop-down to
    Use other function. Press fn+F-Key for real F-Key.
  • Map the "fn function" to any other modifier key, for example, the caps lock key.

This issue has been fixed with version 3.0.7.9..

Click here for more details.

Version 3.0.7.4 has a bug with the older Apple Wireless Keyboards (2007-2011 models). When placing the fn key somewhere else it doesn't work. All other modifier key mappings should work.

On the large keyboard the F13 .. F15 keys don't work in conjunction with modifier keys (i.e. control + Pause|Break), F16 and F18 can't be disabled.

All know keyboard issues are fixed in version 3.0.7.6.

The swapped keys issue has been resolved in version 3.0.7.2.

We have about 10 reports that a Bluetooth device doesn't reconnect on computer wake up. Currently we can not reproduce this issue, nor do we know why this issue exits.

Unfortunately we accidentally disabled the Driver > Reinstall driver menu in version 3.0.7.2. so there was no other workaround other than to restart the computer, we are really sorry for this.

With version 3.0.8.0 we re-enabled the Driver > Reinstall driver menu and added an option to Reinstall driver on wake up, which should solve the issue. Downloads are here.

"The computer is unable to discover or connect to Bluetooth devices" with some Bluetooth adapter drivers from Qualcomm and Realtek. We have one report which suggests that this might also affect Windows 10 - 1809.

Check with your device manufacturer (OEM) to see if an updated driver is available and install it.

  • For Qualcomm Bluetooth adapter drivers, you will need to install a driver version greater than 10.0.1.11.
  • For Realtek Bluetooth adapter drivers, you will need to install a driver version greater than 1.5.1011.0.

 

Source: https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-1903

Unable to discover or connect to Bluetooth devices

Microsoft has identified compatibility issues with some driver versions for Bluetooth radios made by Realtek and Qualcomm. To safeguard your update experience, we have applied a compatibility hold on devices with affected driver versions for Realtek or Qualcomm Bluetooth radios from being offered Windows 10, version 1903 or Windows Server, version 1903 until the driver has been updated.

Affected platforms:

  • Client: Windows 10, version 1903
  • Server: Windows Server, version 1903

Workaround:

Check with your device manufacturer (OEM) to see if an updated driver is available and install it.

  • For Qualcomm drivers, you will need to install a driver version greater than 10.0.1.11.
  • For Realtek drivers, you will need to install a driver version greater than 1.5.1011.0.

Note Until an updated driver has been installed, we recommend you do not attempt to manually update using the Update now button or the Media Creation Tool.

Next steps: Microsoft is working with Realtek and Qualcomm to release new drivers for all affected system via Windows Update.

For reasons we don't know yet, Windows can drop the Bluetooth connection and then re-connects the device again and drops the connection and re-connects again, and so on...

Power cycle your device

We have only three reports so far. What helps is to:

  • power off the mouse or trackpad,
  • power on again and
  • click to re-connect to Bluetooth.

Fresh batteries for Magic Trackpad 1

We have one report that fresh batteries for the Magic Trackpad 1 fixed the re-connection loop.

Driver error - Code 37 after computer restart

A few users reporting that after every computer restart they get a Driver error - Code 37
on Windows 10 - April 2018 Update (Build 17134 - Version 1803) or higher.

Permanent solution:

In Windows 10, sometimes your device is paired, but it doesn't work,
no matter if you have installed the Magic Utilities or not: Another Windows bug!

In Windows > Devices make sure your device is listed in the Mouse, keyboard & pen section. If it's listed in the Other devices section it won't work.

Here is what did help:

  • Delete your device from Other devices and wait a bit.
  • Disable the Bluetooth radio
  • Enable the Bluetooth radio again.
  • Pair your device again.
  • Double-check if it's now appearing in the Mouse, keyboard & pen section.