Known issues
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Your feedback helps us to fix these problems.
Why is the Numeric Keypad not working?
On the Magic Keyboard with Numeric Keypad, it might happen that the numeric keypad (numpad) doesn't work.
Ensure clear key = is set in the user interface.
Press the clear or key, that's the key below F16, and the numneric keypad will work again.
The clear key acts like the Num Lock key on Windows keyboards.
F16 - F19 apps not working
On the Magic Keyboard with Numeric Keypad the F16 - F19 key application mapping might not work.
The error message is: File does not exist. This issue will be fixed in version 3.1.0.5 or higher.
In the meantime use this workaround:
- From the menu select Settings > Settings storage > Storage in Windows Registry.
Small keyboards hardware bug
Surprise, all small keyboards have a hardware bug when using the fn key.
So far no one has discovered it since the fn key was only used together with the F-Keys.
Thanks to the new modifier mapping feature we know the bug exists.
Apple, do you hear us? Fix your key multiplexer! This bug exists in any small Apple keyboard since 2007.
List of key presses which do not work
- fn + left control + 5
- fn + left shift + T
- fn + left option + G
- fn + left command + B, pressing B twice drops+reconnects Bluetooth on the older keyboards.
- fn + right option + 5, T, G, B
- fn + caps lock + 5, T, G, B
If any of these combinations are pressed the keyboard raw data reports 6 overrun errors. Pressing an additional key doesn't help either.
Cases 1. - 4. have been fixed with version 3.0.7.9.
Cases 5.+ 6. cannot be fixed as there is no way to determine which key was pressed.
Kernel-mode Hardware-enforced Stack Protection
Windows 11 22H2 has a new security feature: Kernel-mode Hardware-enforced Stack Protection.
The actual user interface has just been made public on compatible computers with Intel 11th Gen or AMD Zen 3 or later processors.
All current versions of the Magic Utilities device drivers (including version 3.1.3.1) are not compatible!
Device doesn't work after computer wake up
On some computers a device might not work after wake up from sleep or hibernation.
It's often random and we couldn't find the underlying reason yet but there are some workarounds.
Incompatible software
We have reports that some software causes issues when running together with the Magic Utilities.
We currently don't know what exactly causes these issues and still investigating the root cause.
It affects only Bluetooth connections for all Magic Mouse and Magic Trackpads models.
Issues include
- A lagging mouse pointer.
- Clicks don't work.
- Disabling of other mice and touchpads.
- Random beep sounds.
Bluetooth re-connection loop
For reasons we don't know yet, Windows can drop the Bluetooth connection and then re-connects the device again and drops the connection and re-connects again, and so on...
We have only seven reports so far. Here is possible help:
Device is paired but not working
In Windows sometimes your device is paired via Bluetooth, but it doesn't work, no matter if you have installed the Magic Utilities or not.