Known issues

Please report your issues using the Send feedback button in the application.
Your feedback helps us to fix these problems.

On the Magic Keyboard with Numeric Keypad, it might happen that the numeric keypad (numpad) doesn't work.

Ensure clear key = num lock is set in the user interface.

Press the clear or key, that's the key below F16, and the numneric keypad will work again.

The clear key acts like the Num Lock key on Windows keyboards.

On the Magic Keyboard with Numeric Keypad the F16 - F19 key application mapping might not work.

The error message is: File does not exist. This issue will be fixed in version 3.1.0.5 or higher.

In the meantime use this workaround: 

  • From the menu select Settings > Settings storage > Storage in Windows Registry.

Surprise, all small keyboards have a hardware bug when using the fn key.

So far no one has discovered it since the fn key was only used together with the F-Keys.
Thanks to the new modifier mapping feature we know the bug exists.

Apple, do you hear us? Fix your key multiplexer! This bug exists in any small Apple keyboard since 2007.

List of key presses which do not work

  1. fn + left control + 5
  2. fn + left shift + T
  3. fn + left option + G
  4. fn + left command + B, pressing B twice drops+reconnects Bluetooth on the older keyboards.
  5. fn + right option + 5, T, G, B
  6. fn + caps lock + 5, T, G, B

If any of these combinations are pressed the keyboard raw data reports 6 overrun errors. Pressing an additional key doesn't help either.

Cases 1. - 4. have been fixed with version 3.0.7.9. 
Cases 5.+ 6. cannot be fixed as there is no way to determine which key was pressed.

Click here for more details.

Update to version 3.1.2.6 to fix this issue.

In case your license already expired too early, you still need to contact us.

In some cases a valid license expires too early, for example if you change the time zone.

In case you are affected you need to contact us and we'll send you further instructions and a new license:

  • Press the Send feedback button in the Magic Utilities application to contact us.

In the latest release 3.1.2.3 there is a device color issue.

Devices configured to be silver are shown as space gray after an application restart.

Sorry for this oversight, it is fixed in version 3.1.2.4 or higher.

Incompatible software

We have reports that some software causes issues when running together with the Magic Utilities.

We currently don't know what exactly causes these issues and still investigating the root cause.

It affects only Bluetooth connections for all Magic Mouse and Magic Trackpads models.

Issues include

  • A lagging mouse pointer.
  • Clicks don't work.
  • Disabling of other mice and touchpads.
  • Random beep sounds.

For reasons we don't know yet, Windows can drop the Bluetooth connection and then re-connects the device again and drops the connection and re-connects again, and so on...

We have only seven reports so far. Here is possible help:

Power cycle your device

  • power off the mouse or trackpad,
  • power on again and
  • click to re-connect to Bluetooth.

Fully power off your computer

A user reported that a full Shut down of the computer, including turning off the power supply unit did help.

Here is the reference.

Disable the Bluetooth network connection

Another user reported that disabling the Bluetooth network connection helped:

  • Open Windows Settings
  • Select Network & Internet
  • Select Change adapter options
  • Right click on Bluetooth Network Connection ...
  • From the popup menu select Disable.

 

In Windows 10, sometimes your device is paired, but it doesn't work, no matter if you have installed the Magic Utilities or not.

In Windows Settings > Devices make sure your device is listed in the Mouse, keyboard & pen section. If it's listed in the Other devices section it won't work.

Here is what did help:

  • Open Windows Settings > Devices.
  • Select your device.
  • Remove your device from Other devices and wait a bit.
  • (Restart your computer, optional)
  • Turn the Bluetooth radio off.
  • Turn the Bluetooth radio on again.
  • Pair your device again.
  • Double-check if it's now appearing in the Mouse, keyboard & pen section.

If the above doesn't work repeat these steps and restart your computer where mentioned.