Keyboard specific FAQs

  • Known issues
  • Roadmap

    This is a collection of possible features which may be added in the future
    (be aware that this is no guarantee a feature will be added).

    User interface

    • Battery indicator in System Tray.
    • User defined update checks..
    • Visual feedback for some F keys, similar to BootCamp.

    Customization

    • Preset of common actions like: Copy, Paste, Sleep, ...
    • User defined actions like "Opens this app".
    • User defined key mapping to perform these actions.

    Better language layout support

    The current Magic Keyboard Layouts support most languages but have their limitations. Some key mappings are still swapped, some languages are not supported at all. 

    • User defined swap keys.
    • User defined remapping of keys to match their language.

    More models

    • Support for the popular Apple wired USB keyboard, model A1243.
    • Support for MacBook keyboards.
  • Why are the brightness keys not working?

    Support for Brightness keys F1 + F2 has been added in version 3.0.5.0. For now, it works only with Windows 8 + 10, only on internal displays and the display driver must support this feature. In other words: It does not work on Windows 7 or external monitors.

    We may add external monitor support in a later version. Windows simply doesn't offer a unified way to adjust the brightness across different display connections (internal, VGA, HDMI, DisplayPort, Thunderbolt, ..).

    To adjust the brightness on an external monitor you might consider these tools:

  • Why is the Numeric Keypad not working?

    On the Magic Keyboard with Numeric Keypad, it might happen that the numeric keypad (numpad) doesn't work.

    Simply press the clear or key, that's the key below F16, and it will work again.

    The clear key acts like the Num Lock key on Windows keyboards.

  • Why are some keys swapped?

    To support most international keyboard layouts we offer the free Magic Keyboard Layouts.

    The swapped keys issue has been resolved in version 3.0.7.4.

  • Why is the Apple wired USB keyboard not working?

    We currently do not support the older Apple wired USB keyboard model A1243 as it is technically very different from the Magic Keyboards and the Apple Wireless Keyboards.We plan to support this popular keyboard in the future but this will take time.

  • How do I sign in in WIndows 7?

    In Windows 7 you sign in by pressing Ctrl+Alt+Del.

    With the Magic Utilities installed, on all small Apple keyboards you can initiate this
    login sequence by pressing fn+control+command+delete keys together.

    It might take some time until the keyboard has been reconnected with Bluetooth.
    You can verify a working Bluetooth connection by pressing 5 times the caps lock key,
    then the "Sticky keys" dialog should be displayed.

    Note: On Windows 7 you can also disable the initial screen.

License related FAQs

  • How does the trial version work?

    We offer a 28 day trial period to test the Magic Utilities.

    There is only one general trial period for all software components (keyboard, mouse, and trackpad). This means:

    • When the trial period starts, it automatically begins for all Magic Utilities, installed or not.

    I already tried the Magic Utilities, how can I try my new Magic device?

    If you don't have a license, contact us for a trial extension.

    I already have a license, how can I try my new Magic device?

    You need to contact us. We'll send you an updated license which includes a new trial period.

  • How does a license work?

    A license is locked to the provided device serial numbers and is valid for the selected period (1 or 2 years), this means:

    • A license is only valid for these devices. You can't use other keyboards, mice or trackpads.
    • A license is portable. It can be used on any Windows computer as long as you use the same devices.
    • If a license expires all features provided by version 3 stop working until you renew your license.
    • If you are upgrading from any previous license (version 1 or 2), these licenses remain valid. 
      Keep in mind that you can upgrade only once per previous license.

    What happens if my device has been replaced because of a repair?

    You need to contact us. We will update your current license with the new device serial numbers. The expiry date will not change.

    I already have a license, how can I try my new Magic device?

    You need to contact us. We'll send you an updated license which includes a new trial period.

  • Is a license a subscription?

    Yes, but there is an important difference to common subscriptions.
    Even a license expires eventually after one or two years, it does not renew automatically.

    If you liked the Magic Utilities, you buy another license.
    If you don't use it anymore, you do not pay any accidental fees a year or two later.

    The Magic Utilities will give you a license expiry reminder,
    so you don't need to "manage" anything other then renewing your license.

  • Can I buy a permanent license?

    No, we offer only one and two-year licenses. We are aware that some people do not like this, but without the subscription model, the Magic Utilities 3 would not exist. It's that simple.

    As you can imagine we operate in a tiny niche market. What looks like magic for you - Install it with five clicks and it usually works - is pretty complicated and is still a vast amount of work which is only sustainable with a subscription model.

    On a two year license, the cost per month per device is about 1 US dollar. We think this is a fair price.

  • Is version 3 a free update?

    No, version 3 of the Magic Utilities is an entirely new version. It is a paid upgrade. A current license of version 1 or 2 won't work with the version 3, but existing customers will get up to 50% discount when upgrading.

    Version 3 has a new trial period. Everybody can try it, even with the old versions or BootCamp installed!

  • How do I upgrade?
    • Connect all your Magic devices with USB cable or Bluetooth with your computer.
    • Install and run all related Magic Utilities version 3 for your devices.
    • Make sure all your version 1 and 2 licenses are activated on the computer where version 3 is running,
      There is no need to install the version 1 and 2 applications.
    • In one Magic Utility click the Buy now button to start the wizard.
      Your existing licenses will be detected and your upgrade discounts will be applied on the payment website.

    We are here to help. If you face any problems contact us.

  • Why is my device serial number different from the printed number?

    For practical reasons we use the unique Bluetooth address to license your device and not the printed serial number at the bottom of the device.

Payment related FAQs

  • How do I get a quote or invoice?

    You get a "live quote" on our payment website if you press the Buy now button in the Magic Utilities application.

    You get an invoice after a successful payment. We do not offer an invoice before the payment.

    For our German friends: "Wir bieten keine Bezahlung auf Rechnung an, Sie können jedoch per Banküberweisung bezahlen."

  • Where do I enter my address and VAT number?
    • Press the Pay now button on the payment website.
    • In the payment popup click on Add VAT Number or similar named link.
      There you can enter your address and VAT number.
      Payment Popup English   

    In case you missed this step, you can enter your address and VAT number later.

    • At your invoice email click the View invoice button to modify your invoice..
  • How is a payment processed?

    The payment process is conducted by our online reseller , who is the Merchant of Record for our orders. provides all customer inquiries regarding payments. If you pay an order you are redirect to .com. The payment popup provides links to the related terms and privacy policy.

General FAQs

  • Will the Windows 7+8 versions get new features?

    With version 3.0.8.8, we squeezed out the best general feature support for Windows 7, especially for Apple's multi-touch devices, the Magic Mouse and the Magic Trackpad.

    No new features for Windows 7+8 versions

    Issues with horizontal scrolling and features like pinch zoom, momentum scrolling or external monitor brightness cannot be resolved with Windows 7 as the related touch and monitor interfaces (APIs) exist only since Windows 8.

    • Because Microsoft officially stops Windows 7 extended support in January 2020, we stop any new feature development for Windows 7.
    • Furthermore, Windows 8 has less than 6% market share and mainstream support by Microsoft already ended, we also stop any new feature development for Windows 8.

    If possible, we will apply critical bug fixes to the existing Windows 7+8 versions.

    Windows 10 support

    With new features for Windows 10 only, we can focus on the best (touch) feature support for the majority of users without making any compromise on backward compatibility for Windows versions which are already outdated.

    For the various Windows 10 versions, we'll follow Microsoft's Windows 10 life cycle support, all details here.

    At this point in time, the Magic Utilities will run on any Windows 10 version, even with all planned features implemented.

  • Where are the social media links?

    We don't use social media like Twitter, Instagram or Facebook to protect your and our privacy.

    Our privacy policy is available on the contact page.

    You can follow us on our  News page (which has an RSS feed) or by using auto-update in the Magic Utilities application.

  • Where is the Installation directory located?

    All Magic Utilities automatically install to location defined in the "ProgramFiles(x86)" environment variable.
    On English language systems this usually is:

    "C:\Program Files (x86)\MagicUtilities\" on Windows 64bit.

    "C:\Program Files\MagicUtilities\" on Windows 32bit.

    Starting the application from a directory outside of the "Program Files" directory would limit the functionality in some cases. This has a very technical reason and is enforced by Microsoft.

    That's why the installer doesn't offer to choose the installation directory.

  • Why shall I use a private email address?

    If you buy a license or contacting us, it's really easier for both sides to use a private email address like GMail, Yahoo, Hotmail, @me ...

    Company mail servers and firewalls have very strict filtering systems for SPAM and Malware. They block any suspicious email without notifying the sender. That's why we send two emails, one notification email and one which contains the license.

    But it still happens often that someone buys a license from a company email account but never gets any of our emails. They start complaining, we answer, but they don't get our answer... This all takes time (and work) and can be frustrating for both sides.

  • Windows 7 installation prerequisites

    When installing on Windows 7, you need to confirm (once) the driver installation when the popup below shows up.

    Windows 7 driver confirmation dialog

    Windows 7 installation prerequisites

    Windows 7 Service Pack 1 must be installed:

    • Open the Service Pack 1:web-page.
    • Select your language and press Download.
    • On the next page scroll down and check:
      > windows6.1-KB976932-X86.exe for Windows 7 32bit
      > windows6.1-KB976932-X64.exe for Windows 7 64bit
    • Press Next to start the download.

    Windows Security Update KB3033929.must be installed:

1st generation devices

  • Rechargeable AA batteries don't show 100% when fully charged?

    Brand new alkaline batteries have a voltage of about 1.5 Volts, but rechargeable batteries have a lower voltage (about 1.3 Volts) when fully charged.

    The first generation Apple input devices don't know what kind of batteries you use, so they show only about 92% when you use fully charged rechargeable batteries.