Keyboard specific FAQs

  • Known issues
  • Does the TouchID / Fingerprint sensor works on Windows?

    No, the Magic Utilities are unable to bring the TouchID sensor to life as Apple doesn't provide any specifications. In fact, it works only with the new Mac computer with Apple Silicon (M1 processor) and macOS. Older Mac computers with Intel processors are not supported by Apple.

    However, the TouchID sensor has also a physical key which is supported by the Magic Utilities. Depending on your Magic Keyboard you can map Delete, Lock or fn to this key.

  • Why are the brightness keys not working?

    Support for Brightness keys F1 + F2 works only with Windows 8 + 10, only on internal displays and the display driver must support this feature. In other words: It does not work on Windows 7 or external monitors.

    We may add external monitor support in a later version. Windows simply doesn't offer a unified way to adjust the brightness across different display connections (internal, VGA, HDMI, DisplayPort, Thunderbolt, ..).

    To adjust the brightness on an external monitor you might consider these tools:

  • Why is the Numeric Keypad not working?

    On the Magic Keyboard with Numeric Keypad, it might happen that the numeric keypad (numpad) doesn't work.

    Ensure clear key = num lock is set in the user interface.

    Press the clear or key, that's the key below F16, and the numneric keypad will work again.

    The clear key acts like the Num Lock key on Windows keyboards.

  • Why is the Apple wired USB keyboard not working?

    We currently do not support the older Apple wired USB keyboard model A1243 as it is technically very different from the Magic Keyboards and the Apple Wireless Keyboards. We have no plans to support this keyboard in the foreseeable future.

  • How do I sign in to Windows?

    On some Windows versions you sign in by pressing Ctrl+Alt+Del.

    With the Magic Utilities installed, on all small Apple keyboards you can initiate this
    login sequence by pressing fn+control+command+delete (⌫) keys together.

    It might take some time until the keyboard has been reconnected with Bluetooth.
    You can verify a working Bluetooth connection by pressing 5 times the caps lock key,
    then the "Sticky keys" dialog should be displayed.

    Note: On Windows you can also disable the initial screen.

License related FAQs

  • How does the trial version work?

    We offer a 28 day trial period to test the Magic Utilities.

    There is only one general trial period for all software components (keyboard, mouse, and trackpad). This means:

    • When the trial period starts, it automatically begins for all Magic Utilities components, installed or not.

    I already tried the Magic Utilities, how can I try my new Magic device?

    If you don't have a license, contact us for a trial extension.

    I already have a license, how can I try my new Magic device?

    You need to contact us. We'll send you an updated license which includes a new trial period.

  • How does a license work (license terms)?

    A license is locked to the provided device serial numbers and is valid for the selected period (1 or 2 years) from date of purchase or (in case of a renewal) when a previous license ends. This means:

    • A license is only valid for these devices. You can't use other keyboards, mice or trackpads.
    • A license is portable. It can be used on any compatible Windows computer as long as you use the same devices.
    • If a license expires all features provided by version 3 stop working until you renew your license.

    What happens if my device has been replaced because of a repair?

    You need to contact us. We will update your current license with the new device serial numbers. The expiry date will not change.

    I already have a license, how can I try my new Magic device?

    You need to contact us. We'll send you an updated license which includes a new trial period.

  • Is a license a subscription?

    Yes, but there is an important difference to common subscriptions.
    Even a license expires eventually after one or two years, it does not renew automatically.

    If you liked the Magic Utilities, you buy another license.
    If you don't use it anymore, you do not pay any accidental fees a year or two later.

    The Magic Utilities will give you a license expiry reminder,
    so you don't need to "manage" anything other than renewing your license.

  • Are the remaining days kept when renewing a license?

    Yes, you can renew early. Your new license will contain the remaining days from your current license.

  • Can I buy a permanent license?

    No, we offer only one and two-year licenses. We are aware that some people do not like this, but without the subscription model, the Magic Utilities 3 would not exist. It's that simple.

    As you can imagine we operate in a tiny niche market. What looks like magic for you - Install it with five clicks and it works - is pretty complicated and is still a vast amount of work which is only sustainable with a subscription model.

    On a two year license, the cost per month per device is about 1 US dollar. We think this is a fair price.

  • Why is my device serial number different from the printed number?

    For practical reasons we use the unique Bluetooth address to license your device and not the printed serial number at the bottom of the device.

  • How do I upgrade?
    • Connect all your Magic devices with USB cable or Bluetooth with your computer.
    • Install and run all related Magic Utilities version 3 for your devices.
    • Make sure all your version 1 and 2 licenses are activated on the computer where version 3 is running,
      There is no need to install the version 1 and 2 applications.
    • In one Magic Utility click the Buy now button to start the wizard.
      Your existing licenses will be detected and your upgrade discounts will be applied on the payment web page.
    • Your previous licenses (version 1 or 2) remain valid. 
      Keep in mind that you can upgrade only once per previous license.

    We are here to help. If you face any problems contact us.

Payment related FAQs

  • Are there any non-profit, educational, disability, pension, veteran or other discounts?

    No, we don't offer any additional non-profit, educational, disability, pension, veteran or other discounts.

    All available discounts are listed on our pricing page.

    On a two year license, the cost per month per device is about 1 US dollar. We think this is a fair price.

  • How do I get a quote or invoice?

    You get a "live quote" on our payment website if you press the Buy now button in the Magic Utilities application.

    You get an invoice after a successful payment. We do not offer an invoice before the payment.

    To our German friends: "Wir bieten keine Bezahlung auf Rechnung an."

  • Where do I enter my address and VAT number?
    • Press the Pay now button on the payment web page.
    • In the payment popup click on Add VAT Number or similar named link.
      There you can enter your address and VAT number.
      Payment Popup English   

    In case you missed this step, you can enter your address and VAT number later.

    • At your invoice email click the View invoice button to modify your invoice..
  • How is a payment processed?

    The payment process is conducted by our online reseller , who is the Merchant of Record for our orders. provides all customer inquiries regarding payments. In case you press the Pay now button you are redirect to .com, which has their own terms and privacy policy.

  • Why shall I use a private email address?

    If you buy a license or contacting us, it's really easier for both sides to use a private email address like GMail, Yahoo, Hotmail, @me ...

    Company mail servers and firewalls have very strict filtering systems for SPAM and Malware. They block any suspicious email without notifying the sender. That's why we send two emails, one notification email and one which contains the license.

    But it still happens often that someone buys a license from a company email account but never gets any of our emails. They start complaining, we answer, but they don't get our answer... This all takes time (and work) and can be frustrating for both sides.

General FAQs

  • Why is the app only 32bit even my Windows is 64bit?

    Windows 64bit can execute 32bit and 64bit applications. A 64bit version is usually only required if more than 4 GB memory (RAM) are required. As our apps requires less than 20 MB memory we provide only a 32bit version to keep the download size of the setup installer small.

    However, our drivers (which do the actual magic) are 64bit on Windows 64bit installations.

  • Can I wake up my computer via Bluetooth connection?

    Waking up a computer via a Bluetooth connection is beyond our control. It's technically not possible on most Windows computers.

    • In general, it's not possible for hibernation since the computer is physically turned off.
    • For computers in sleep state it only possible on machines which support Modern Standby, which are usually modern laptops. But these computers don't really sleep, low idle is a better description as they are still turned on (and can remotely wake up accidentally, for example in a backpack).

    More technical info here.

  • Why is my device not working after I restarted from macOS?

    It's a well-known issue on Apple Mac computers. In theory you can't keep the same Magic Keyboard working on two operating systems, even it's the same Magic Keyboard, the same Bluetooth adapter on the same computer. That's because both operating systems use a different random token (kind of password) to encrypt the Bluetooth connection.

    Bluetooth BIOS pairing

    However, some Apple Mac computers seem to store the Bluetooth pairing information in the BIOS, so the paring can be shared between macOS and Windows.

    But this seems only to work if you always shut down your Apple Mac computer before you boot to a different operating system, so do not restart the computer.

    If you only restart your computer (without shut down) your Magic Keyboard might basically work but will not be detected by the Magic Utilities as it is seen only as a HID device and not as a Bluetooth device, hence our driver can't load. 

    First things first

    Before you try anything else:

    Workaround 1

    In case your Magic Keyboard still doesn't work on Windows try this:

    • Boot to macOS
    • Now shut down your computer (do not restart).
    • Turn your Mac computer on and boot to Windows.

    Workaround 2

    If nothing helps, this should work:
    • In Windows remove your Magic Keyboard in Windows 10 Settings > Devices.
    • Shut down your computer.
    • Boot to macOS.
    • In System Preferences > Bluetooth, remove your paired Magic Keyboard.
    • Shut down your computer
    • Boot to Windows
    • Pair your Magic Keyboard again as Bluetooth device.

    Note: You can use the 2nd generation Magic Keyboard with the USB cable on one or both operating systems. USB connections always work after changing the operating system.

  • Will the Windows 7+8 versions get new features?

    With version, we squeezed out the best general feature support for Windows 7, especially for Apple's multi-touch devices, the Magic Mouse and the Magic Trackpad.

    Microsoft stops Windows 7+8 driver signing support

    This means we are unable to provide new signed drivers for Windows 7+8.x after 14th April 2021.

    All Magic Utilities version until then will keep working but we can not release any new versions for Windows 7+8.

    Official details here. More details here. More discussion here, continues here. Final conclusion here.

    No new features for Windows 7+8 versions

    Issues with horizontal scrolling and features like pinch zoom, momentum scrolling or external monitor brightness cannot be resolved with Windows 7 as the related touch and monitor interfaces (APIs) exist only since Windows 8.

    • Because Microsoft already officially stopped Windows 7 extended support in January 2020, we stopped any new feature development for Windows 7.
    • Furthermore, Windows 8 has less than 6% market share and mainstream support by Microsoft already ended, we also stop any new feature development for Windows 8.

    Windows 10 + Windows 11 support

    With new features for Windows 10+11 only, we can focus on the best (touch) feature support for the majority of users without making any compromise on backward compatibility for Windows versions which are already outdated.

    For the various Windows 10+11 versions, we'll follow Microsoft's Windows life cycle support, all details here.

    At this point in time, the Magic Utilities will run on any Windows 10+11 version, even with all planned features implemented.

  • Is Windows on ARM supported?

    No. Even technically possible, for some reasons we do not support Windows running on ARM processors, like the Microsoft Surface X or the Samsung Galaxy Book S. Only x86 and x64 processors are currently supported by the Magic Utilities.

    We might consider to support the ARM architecture if ARM on Windows becomes more popular. For example if Apple supports native Windows via BootCamp on their Mac computers with Apple Silicon processors.

  • Where are the social media links?

    We don't use social media like Twitter, Instagram or Facebook to protect your and our privacy.

    Our privacy policy is available on the contact page.

    You can follow us on our  News page (which has an RSS feed) or by using auto-update in the Magic Utilities application.

  • Where is the Installation directory located?

    All Magic Utilities automatically install to location defined in the "ProgramFiles(x86)" environment variable.
    On English language systems this usually is:

    "C:\Program Files (x86)\MagicUtilities\" on Windows 64bit.

    "C:\Program Files\MagicUtilities\" on Windows 32bit.

    Starting the application from a directory outside of the "Program Files" directory would limit the functionality in some cases. This has a very technical reason and is enforced by Microsoft.

    That's why the installer doesn't offer to choose the installation directory.