Known issues

Please report your issues using the Send feedback button in the application.
Your feedback helps us to fix these problems.

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We have a few reports that a device doesn't reconnect with the Magic Utilities application after computer wake up from sleep, even the device is basically working.

The app message is: Registered but can not determine license status.

Unfortunately we can not reproduce this problem but we think we found a proper solution:

If this still doesn't help, contact us by pressing the Send feedback button in the application, so we get some diagnostic data.

Incompatible software

We have reports that some software causes issues when running together with the Magic Utilities.

We currently don't know what exactly causes these issues and still investigating the root cause.

It affects only Bluetooth connections for all Magic Mouse and Magic Trackpads models.

Issues include

  • A lagging mouse pointer.
  • Clicks don't work.
  • Disabling of other mice and touchpads.
  • Random beep sounds.

Windows 10 - 20H2 still breaks Bluetooth

The latest Windows 10 version 20H2 (October 2020 update), still has the same Bluetooth bug as Windows 10 version 2004 (May 2020 update). On some older Apple MacBooks (up to model year 2017) Bluetooth is broken. You can use your Bluetooth device only for the amount of time you really use it, if you rest for 10 seconds, it's frozen and doesn't wake up any more.

While this was always the case in earlier Windows 10 versions, you could simply turn off Bluetooth adapter power saving to fix this problem. This is not possible any more!

Windows 10 - 2004 made changes to the power management of the Bluetooth adapter. In the Device Manager the "Power Management" tab of the Bluetooth adapter is gone, so you (or we) can't turn off power saving any more.

This change affects any Bluetooth device and occurs even without the Magic Utilities installed. We just tested a Logitech Bluetooth mouse and a Microsoft Surface Arc Mouse with the very same issue.

It might only be solved by Microsoft as the actual Bluetooth adapter drivers are part of Windows 10 and not provided by Apple BootCamp. We already reported this urgent problem to Microsoft.

However version 3.0.9.9 has a workaround.

For reasons we don't know yet, Windows can drop the Bluetooth connection and then re-connects the device again and drops the connection and re-connects again, and so on...

We have only seven reports so far. Here is possible help:

Power cycle your device

  • power off the mouse or trackpad,
  • power on again and
  • click to re-connect to Bluetooth.

Fully power off your computer

A user reported that a full Shut down of the computer, including turning off the power supply unit did help.

Here is the reference.

Disable the Bluetooth network connection

Another user reported that disabling the Bluetooth network connection helped:

  • Open Windows Settings
  • Select Network & Internet
  • Select Change adapter options
  • Right click on Bluetooth Network Connection ...
  • From the popup menu select Disable.

 

In Windows 10, sometimes your device is paired, but it doesn't work,
no matter if you have installed the Magic Utilities or not: Another Windows bug!

In Windows > Devices make sure your device is listed in the Mouse, keyboard & pen section. If it's listed in the Other devices section it won't work.

Here is what did help:

  • Delete your device from Other devices and wait a bit.
  • Disable the Bluetooth radio
  • Enable the Bluetooth radio again.
  • Pair your device again.
  • Double-check if it's now appearing in the Mouse, keyboard & pen section.