Known issues

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Incompatible software

We have reports that some software causes issues when running together with the Magic Utilities.

We currently don't know what exactly causes these issues and still investigating the root cause.

It affects only Bluetooth connections for all Magic Mouse and Magic Trackpads models.

Issues include

A lagging mouse pointer.
Clicks don't work.
Disabling of other mice and touchpads.
Random beep sounds.

Bluetooth re-connection loop

For reasons we don't know yet, Windows can drop the Bluetooth connection and then re-connects the device again and drops the connection and re-connects again, and so on...

We have only seven reports so far. Here is possible help:

Power cycle your device

power off the mouse or trackpad,
power on again and
click to re-connect to Bluetooth.

Fully power off your computer

A user reported that a full Shut down of the computer, including turning off the power supply unit did help.

Here is the reference.

Disable the Bluetooth network connection

Another user reported that disabling the Bluetooth network connection helped:

Open Windows Settings
Select Network & Internet
Select Change adapter options
Right click on Bluetooth Network Connection ...
From the popup menu select Disable.

Device is paired but not working

In Windows sometimes your device is paired via Bluetooth, but it doesn't work, no matter if you have installed the Magic Utilities or not.

Here is what did help.

Windows 10

In Windows 10 Settings > Devices make sure your device is listed in the Mouse, keyboard & pen section. If it's listed in the Other devices section it won't work.

Open Windows 10 Settings > Devices.

Select your device.
Remove your device from Other devices and wait a bit.
(Restart your computer, optional)
Turn the Bluetooth radio off.
Turn the Bluetooth radio on again.
Pair your device again.
Double-check if it's now appearing in the Mouse, keyboard & pen section.

If the above doesn't work repeat these steps and restart your computer where mentioned.

Windows 11

In Windows 11 Settings > Bluetooth & devices make sure your device is listed in the Input section. If it's listed in the Other devices section it won't work.

Open Windows 11 Settings > Bluetooth & devices.

Select your device.
Remove your device from Other devices and wait a bit.
(Restart your computer, optional)
Turn the Bluetooth radio off.
Turn the Bluetooth radio on again.
Pair your device again.
Double-check if it's now appearing in the Input section.

If the above doesn't work repeat these steps and restart your computer where mentioned.