Known issues

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In the latest release 3.1.2.3 there is a device color issue.

Devices configured to be silver are shown as space gray after an application restart.

Sorry for this oversight, it is fixed in version 3.1.2.4 or higher.

Released: 16 November 2021

While we still can not reproduce the random Magic Utilities silent app crashes on Windows 11, the underlying issue seems to be related to a 3rd party tool we are using which has now been updated.

We just released version 3.1.2.2 which should not crash silently on Windows 11, download is here.

However if you still experience theses crashes on Windows 11 please contact us.

Released: 2 November 2021

We got only a few more new Windows 11 app crash reports which is a good sign.

On the other hand we still can not reproduce any app crashes.

After almost a full month of Windows 11 released officially, the reported app crashes seem not to be a common issue.

Nevertheless keep in mind that it may happen and we are currently unable to provide a solution.

We have released a private debug variant of version 3.1.2.1 to get more insights about these crashes. If you are affected by Windows 11 app crashes, contact us.

Released: 18 October 2021

We have a hand full reports of constant Windows 11 Magic Utilities app crashes for version 3.1.0.4 and 3.1.2.0.

Some users say the "Magic Utilities" apps crash every minute, other ever 10 minutes or every 30 minutes.

Currently, we do not know why this is the case nor can we reproduce this issue on our Windows 11 test computers.

Incompatible software

We have reports that some software causes issues when running together with the Magic Utilities.

We currently don't know what exactly causes these issues and still investigating the root cause.

It affects only Bluetooth connections for all Magic Mouse and Magic Trackpads models.

Issues include

  • A lagging mouse pointer.
  • Clicks don't work.
  • Disabling of other mice and touchpads.
  • Random beep sounds.

For reasons we don't know yet, Windows can drop the Bluetooth connection and then re-connects the device again and drops the connection and re-connects again, and so on...

We have only seven reports so far. Here is possible help:

Power cycle your device

  • power off the mouse or trackpad,
  • power on again and
  • click to re-connect to Bluetooth.

Fully power off your computer

A user reported that a full Shut down of the computer, including turning off the power supply unit did help.

Here is the reference.

Disable the Bluetooth network connection

Another user reported that disabling the Bluetooth network connection helped:

  • Open Windows Settings
  • Select Network & Internet
  • Select Change adapter options
  • Right click on Bluetooth Network Connection ...
  • From the popup menu select Disable.

 

In Windows 10, sometimes your device is paired, but it doesn't work,
no matter if you have installed the Magic Utilities or not: Another Windows bug!

In Windows > Devices make sure your device is listed in the Mouse, keyboard & pen section. If it's listed in the Other devices section it won't work.

Here is what did help:

  • Delete your device from Other devices and wait a bit.
  • Disable the Bluetooth radio
  • Enable the Bluetooth radio again.
  • Pair your device again.
  • Double-check if it's now appearing in the Mouse, keyboard & pen section.