Trackpad specific FAQs

Touch device FAQs

License related FAQs

  • How does the trial version work?

    We offer a 28 day trial period to test the Magic Utilities.

    There is only one general trial period for all software components (keyboard, mouse, and trackpad). This means:

    • When the trial period starts, it automatically begins for all Magic Utilities, installed or not.

    I already tried the Magic Utilities, how can I try my new Magic device?

    If you don't have a license, contact us for a trial extension.

    I already have a license, how can I try my new Magic device?

    You need to contact us. We'll send you an updated license which includes a new trial period.

  • How does a license work?

    A license is locked to the provided device serial numbers and is valid for the selected period (1 or 2 years), this means:

    • A license is only valid for these devices. You can't use other keyboards, mice or trackpads.
    • A license is portable. It can be used on any compatible Windows computer as long as you use the same devices.
    • If a license expires all features provided by version 3 stop working until you renew your license.

    What happens if my device has been replaced because of a repair?

    You need to contact us. We will update your current license with the new device serial numbers. The expiry date will not change.

    I already have a license, how can I try my new Magic device?

    You need to contact us. We'll send you an updated license which includes a new trial period.

  • Is a license a subscription?

    Yes, but there is an important difference to common subscriptions.
    Even a license expires eventually after one or two years, it does not renew automatically.

    If you liked the Magic Utilities, you buy another license.
    If you don't use it anymore, you do not pay any accidental fees a year or two later.

    The Magic Utilities will give you a license expiry reminder,
    so you don't need to "manage" anything other than renewing your license.

  • Can I buy a permanent license?

    No, we offer only one and two-year licenses. We are aware that some people do not like this, but without the subscription model, the Magic Utilities 3 would not exist. It's that simple.

    As you can imagine we operate in a tiny niche market. What looks like magic for you - Install it with five clicks and it usually works - is pretty complicated and is still a vast amount of work which is only sustainable with a subscription model.

    On a two year license, the cost per month per device is about 1 US dollar. We think this is a fair price.

  • Is version 3 a free update?

    No, version 3 of the Magic Utilities is an entirely new version. It is a paid upgrade. A current license of version 1 or 2 won't work with the version 3, but existing customers will get up to 50% discount when upgrading.

    Version 3 has a new trial period. Everybody can try it, even with the old versions or BootCamp installed!

  • How do I upgrade?
    • Connect all your Magic devices with USB cable or Bluetooth with your computer.
    • Install and run all related Magic Utilities version 3 for your devices.
    • Make sure all your version 1 and 2 licenses are activated on the computer where version 3 is running,
      There is no need to install the version 1 and 2 applications.
    • In one Magic Utility click the Buy now button to start the wizard.
      Your existing licenses will be detected and your upgrade discounts will be applied on the payment website.
    • Your previous licenses (version 1 or 2) remain valid. 
      Keep in mind that you can upgrade only once per previous license.

    We are here to help. If you face any problems contact us.

  • Why is my device serial number different from the printed number?

    For practical reasons we use the unique Bluetooth address to license your device and not the printed serial number at the bottom of the device.

Payment related FAQs

  • Are there any educational, disability, pension or veteran discounts?

    No, we don't offer additional educational, disability, pension or veteran discounts.

    All available discounts are listed on our pricing page.

    On a two year license, the cost per month per device is about 1 US dollar. We think this is a fair price.

  • How do I get a quote or invoice?

    You get a "live quote" on our payment website if you press the Buy now button in the Magic Utilities application.

    You get an invoice after a successful payment. We do not offer an invoice before the payment.

    To our German friends: "Wir bieten keine Bezahlung auf Rechnung an."

  • Where do I enter my address and VAT number?
    • Press the Pay now button on the payment website.
    • In the payment popup click on Add VAT Number or similar named link.
      There you can enter your address and VAT number.
      Payment Popup English   

    In case you missed this step, you can enter your address and VAT number later.

    • At your invoice email click the View invoice button to modify your invoice..
  • How is a payment processed?

    The payment process is conducted by our online reseller , who is the Merchant of Record for our orders. provides all customer inquiries regarding payments. In case you press the "Pay now" button you are redirect to .com, which has their own terms and privacy policy.

  • Why shall I use a private email address?

    If you buy a license or contacting us, it's really easier for both sides to use a private email address like GMail, Yahoo, Hotmail, @me ...

    Company mail servers and firewalls have very strict filtering systems for SPAM and Malware. They block any suspicious email without notifying the sender. That's why we send two emails, one notification email and one which contains the license.

    But it still happens often that someone buys a license from a company email account but never gets any of our emails. They start complaining, we answer, but they don't get our answer... This all takes time (and work) and can be frustrating for both sides.

General FAQs

  • Will the Windows 7+8 versions get new features?

    With version 3.0.9.6, we squeezed out the best general feature support for Windows 7, especially for Apple's multi-touch devices, the Magic Mouse and the Magic Trackpad.

    No new features for Windows 7+8 versions

    Issues with horizontal scrolling and features like pinch zoom, momentum scrolling or external monitor brightness cannot be resolved with Windows 7 as the related touch and monitor interfaces (APIs) exist only since Windows 8.

    • Because Microsoft already officially stopped Windows 7 extended support in January 2020, we stopped any new feature development for Windows 7.
    • Furthermore, Windows 8 has less than 6% market share and mainstream support by Microsoft already ended, we also stop any new feature development for Windows 8.

    If possible, we will apply critical bug fixes to the existing Windows 7+8 versions.

    Windows 10 support

    With new features for Windows 10 only, we can focus on the best (touch) feature support for the majority of users without making any compromise on backward compatibility for Windows versions which are already outdated.

    For the various Windows 10 versions, we'll follow Microsoft's Windows 10 life cycle support, all details here.

    At this point in time, the Magic Utilities will run on any Windows 10 version, even with all planned features implemented.

  • Is Windows 10 on ARM supported?

    No. Even technically possible, for some reasons we do not support Windows 10 running on ARM processors, like the Microsoft Surface X or the Samsung Galaxy Book S. Only x86 and x64 processors are currently supported by the Magic Utilities.

    We might consider to support the ARM architecture if ARM on Windows becomes more popular. For example if Apple supports BootCamp on their upcoming Mac computers with Apple (ARM) silicon.

  • Where are the social media links?

    We don't use social media like Twitter, Instagram or Facebook to protect your and our privacy.

    Our privacy policy is available on the contact page.

    You can follow us on our  News page (which has an RSS feed) or by using auto-update in the Magic Utilities application.

  • Where is the Installation directory located?

    All Magic Utilities automatically install to location defined in the "ProgramFiles(x86)" environment variable.
    On English language systems this usually is:

    "C:\Program Files (x86)\MagicUtilities\" on Windows 64bit.

    "C:\Program Files\MagicUtilities\" on Windows 32bit.

    Starting the application from a directory outside of the "Program Files" directory would limit the functionality in some cases. This has a very technical reason and is enforced by Microsoft.

    That's why the installer doesn't offer to choose the installation directory.