License related FAQs

  • Is version 3 a free update?

    No, version 3 of the Magic Utilities is an entirely new version. It is a paid upgrade. A current license of version 1 or 2 won't work with the version 3, but existing customers will get up to 50% discount when upgrading.

    For a two year license, the payment of the version 2 license plus the upgrade fee is about the same amount as buying a new version 3 license, so even you pay again, we don't charge extra for a version 3 license.

    Version 3 has a new trial period. Everybody can try it, even with the old versions or BootCamp installed!

  • How do I upgrade?
    • Connect all your Magic devices with USB cable or Bluetooth with your computer.
    • Install and run all related Magic Utilities version 3 for your devices.
    • Make sure all your version 1 and 2 licenses are activated on the computer where version 3 is running,
      There is no need to install the version 1 and 2 applications.
    • In one Magic Utility click the Buy now button to start the wizard.
      Your existing licenses will be detected and your upgrade discounts will be applied on the payment website.

    We are here to help. If you face any problems contact us.

  • How does the trial version work?

    We offer a 28 day trial period to test the Magic Utilities.

    There is only one general trial period for all software components (keyboard, mouse, and trackpad). This means:

    • When the trial period starts, it automatically begins for all Magic Utilities, installed or not.

    I tried the Magic Utilities already how can I try my new Magic device?

    If you don't have a license, contact us for a trial extension.

    I already have a license, how can I try my new Magic device?

    You need to contact us. We'll send you an updated license which includes a new trial period.

  • How does a license work?

    A license is locked to the provided device serial numbers and is valid for the selected period (1 or 2 years), this means:

    • A license is only valid for these devices. You can't use other keyboards, mice or trackpads.
    • A license is portable. It can be used on any Windows computer as long as you use the same devices.
    • If a license expires all features provided by version 3 stop working until you renew your license.
    • If you are upgrading from any previous license (version 1 or 2), these licenses remain valid. 
      Keep in mind that you can upgrade only once per previous license.

    What happens if my device has been replaced because of a repair?

    You need to contact us. We will update your current license with the new device serial numbers. The expiry date will not change.

    I already have a license, how can I try my new Magic device?

    You need to contact us. We'll send you an updated license which includes a new trial period.

  • Is a license a subscription?

    No, if you pay for a  license you do not have a subscription.
    Even a license expires eventually after one or two years, it does not renew automatically.

    If you liked the Magic Utilities, you buy another license.
    If you don't use it anymore, you do not pay any accidental fees a year or two later.

    The Magic Utilities will give you a license expiry reminder,
    so you don't need to "manage" anything other then renewing your license. 

  • Will my Windows Boot configuration get changed?

    No. The Magic Utilities do not change your Windows boot configuration. Our Windows drivers are properly signed and load on any supported Windows Desktop. In addition Windows 10 drivers are cross-signed by Microsoft and work together with UEFI SecureBoot enabled.

  • What happens to the previous Magic Utilities releases?

    We will stop development on all Magic Utilities below version 3.

    • All previous versions and any licenses will continue to work.
    • Previous license holders can still download the legacy installers, but there is no trial version, so you have to have a valid old license to run the installed application.
    • Help for these versions is available on the previous website .

    If you are upgrading from any previous license (version 1 or 2), these licenses remain valid, but you can upgrade only once.

    We encourage everybody to upgrade to the new version. It has by far more features and is under active development.