We have a few reports that a device doesn't reconnect with the Magic Utilities application after computer wake up from sleep, even the device is basically working.

The app message is: Registered but can not determine license status.

Unfortunately we can not reproduce this problem. Until we found a proper solution use this workaround:

  • Ensure you have updated to version 3.0.9.8 or higher, downloads are here.
    Version 3.0.9.8 handles computer wake up events differently and should solve the issue.
  • Ensure that in the menu Driver > Close driver controller on sleep is selected (checked).
  • If this doesn't help, select Driver > Reinstall device driver.
  • You can automate this task by selecting Driver > Reinstall driver on wake up.

If this doesn't help, restart your computer.

If this still doesn't help, contact us by pressing the Send feedback button in the application, so we get some diagnostic data.